Patients are not the only ones insisting on better and more seamless interactions with their providers. Healthcare organization also want to improve the patient experience, and many are hoping to achieve that outcome through digital transformation.
Though it may be a challenging journey for healthcare systems that have long relied on traditional fee-for-service models, the experiences from digital-first companies offer actionable lessons in interoperability, collaborative team approaches and value-based care.
“I think one of the most frustrating parts of healthcare as a patient is when I…
