When the COVID-19 pandemic first hit the U.S., healthcare organizations were forced to adapt and move at a speed that most had not previously experienced. Solutions that would have taken years to deploy were fast-tracked in weeks or even days. Telehealth and remote work were no longer nice to have; they were now a must to meet the public health emergency.
At Hackensack Meridian Health, headquartered in Edison, N.J., nondirect patient care staff began working from home in March 2020. CIO and CTO Mark Eimer says the technology the health network had didn’t work well for remote work, so the IT…
