At Southcoast Health, a community-based health system operating in southeastern Massachusetts and Rhode Island, IT and clinical leaders raced to stand up new solutions in the spring of 2020. As with most healthcare providers, telehealth became a mission-critical service at the start of the COVID-19 pandemic, and the organization also had to find ways to track testing and implement new triage practices.
In effect, the pandemic forced Southcoast to dramatically accelerate its digital transformation efforts, says Jim Feen, senior vice president and chief digital and information officer.
“We…
