At Cypress Living in Fort Myers, Fla., clinicians consult with a custom-built chatbot named Hugo, driven by artificial intelligence (AI), to assist in developing interventions after a resident has experienced a fall. Clinicians can input some basic information about the fall, and Hugo will then guide them by suggesting structured, evidence-based interventions to support post-fall care. Team members rate each response, helping to improve the tool over time.
“Each time a resident experiences a fall in a skilled nursing facility, the facility must create an individualized care plan intervention…
