Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer experience (CX) strategies. Today’s consumers — and the employees who make customer support services run — expect more personalization and a more seamless experience when they have to interact with an organization’s contact center. According to 2022 Gartner research, a majority of consumers expect organizations to be knowledgeable about their personal…
