A patient’s initial encounter with a health system is often through its contact center. As organizations face a growing demand for care services, combined with persistent staffing shortages, healthcare contact centers are adopting automation tools to effectively manage the rising volume and ensure patient expectations are met.
“We’re never going to be able to hire enough people in healthcare. We...
It’s a familiar scene: A patient calls a health system for a specific need but first has to wade through an extensive menu of options. Then, when the patient dials to the right department, there may be added wait time or a redirection to yet another department. It can be a frustrating experience, and it can make patients reconsider...
It’s a familiar scene: A patient calls a health system for a specific need but first has to wade through an extensive menu of options. Then, when the patient dials to the right department, there may be added wait time or a redirection to yet another department. It can be a frustrating experience, and it can make patients reconsider...
As healthcare organizations remain interested in automated solutions to ease workflows and better support consumers, they may consider introducing chatbots at certain digital access points. On the clinical side, for instance, a chatbot may assist a physician in searching through an electronic health record or internal communication. On the patient side, a chatbot can direct people to general health...
