Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer experience (CX) strategies. Today’s consumers — and the employees who make customer support services run — expect more personalization and a more seamless experience when...
Elevating the customer experience is a key goal for business, clinical and IT leaders in healthcare who face pressure to offer a satisfactory CX without drawing employees or patients away.
In last year’s U.S. Customer Experience rankings, Forrester Research revealed that only 6% of brands reported a significant increase in CX quality. The reason? Bryan Martin, CTO at 8x8, believes...
Annual Report Workgroup
Tuesday, October 29, 2024 - 12:00
Jennifer.Hooper
Thu, 08/15/2024 - 16:52
Annual Report Workgroup
Monday, October 7, 2024 - 11:00
Jennifer.Hooper
Thu, 08/15/2024 - 16:51
Annual Report Workgroup
Monday, September 23, 2024 - 11:00
Jennifer.Hooper
Thu, 08/15/2024 - 16:50
