A patient’s initial encounter with a health system is often through its contact center. As organizations face a growing demand for care services, combined with persistent staffing shortages, healthcare contact centers are adopting automation tools to effectively manage the rising volume and ensure patient expectations are met.
“We’re never going to be able to hire enough people in healthcare. We can’t recruit or train our way out of this,” says Ryan Cameron, vice president of technology and innovation at Children’s Nebraska. “We need to lean on technology and automation where it’s appropriate…
