As healthcare organizations continue along their digital transformation journeys, they may be working toward more integrated hybrid care, offering seamless transitions between digital touchpoints and in-person visits.
The growth of virtual care in recent years has also shown promise at meeting patients’ expectations for more personalized and accessible care. And providers are recognizing the need for digital accessibility in healthcare: 69 percent of providers say digital or mobile access is very important to patients, according to a 2023 Experian Health survey.
Providers are relying on more…
