When healthcare’s IT infrastructure was largely limited to servers in closets, it wasn’t hard to monitor system performance, access and security. But in an era of Software as a Service tools, and in an industry where consumers have the right to access their data, that can get complicated.
“You used to be able to just power down and reboot,” says Patrick Lin, senior vice president and general manager of observability at Splunk. “As systems have become more complex, there’s a lot more data to gather, process and analyze. You need to augment the ability of human beings to keep everything going…

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