A large federal health agency wanted to modernize its complex public health database system to a new cloud-based database, but the IT team faced an uphill battle. Stakeholders on the project told them, “You’re never going to change the way public health operates.” There were issues with low user adoption, aging technology and user experience, and unwieldy complexity due to individual workarounds.
Once the agency found a partner, the two parties got to work on the digital transformation project, starting with building trust with stakeholders, including epidemiologists, case investigators,…
