Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch to a different healthcare provider that offers a smoother, more efficient experience.
Recognizing this, healthcare leaders are increasingly investing in technologies and strategies to enhance the patient experience. This includes implementing user-friendly online appointment systems and improving call center operations. Additionally, some organizations are…
