Patients will likely change healthcare providers or stop seeing a doctor if they’ve had a difficult time navigating an organization’s services.
A recent Accenture report found that 89% of patients named “ease of navigation” as a top reason for switching providers, which include issues such as inadequate digital self-service tools, bad experiences with administrative staff or overall hardship accessing services.
While health systems learned key lessons about virtual care and improving digital access during the height of the COVID-19 pandemic, there is room for growth when it comes to operating…
