Patients will likely change healthcare providers or stop seeing a doctor if they’ve had a difficult time navigating an organization’s services. A recent Accenture report found that 89% of patients named “ease of navigation” as a top reason for switching providers, which include issues such as inadequate digital self-service tools, bad experiences with administrative staff or overall hardship accessing services. While...

Interoperability Standards Workgroup Tuesday, April 8, 2025 - 10:00 katie.campanale Mon, 12/16/2024 - 11:30

Interoperability Standards Workgroup Tuesday, April 1, 2025 - 10:00 katie.campanale Mon, 12/16/2024 - 11:29

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