From online banking to asking Alexa to place an Amazon order, people have become used to quick and easy experiences, and it’s changing the way patients want to interact with their healthcare providers. At the same time, traditional healthcare organizations are facing competition from companies such as CVS and MDLIVE. Patients can often schedule a MinuteClinic or telehealth appointment same day, which is driving many people away from brick-and-mortar hospitals.
While traditional healthcare organizations are seeking to attract patients by offering improved experiences, they are also looking to…
