Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch to a different healthcare provider that offers a smoother, more efficient experience.
Recognizing this, healthcare leaders are increasingly investing in technologies and strategies to enhance the...
A patient’s healthcare does not begin and end at a single doctor’s visit, and as providers continue to move toward a more holistic understanding of care, they’re also working to transform their operations to become as integrated and interconnected as the care they aspire to deliver.
So, healthcare organizations are maturing out of the disparate point solutions that may have...
Higher costs of care, strains from the pandemic and other economic challenges that have emerged for the healthcare industry in recent years have led many organizations to extend their IT refresh cycles. Where many organizations previously would replace aging infrastructure every three to five years, some are now trying to extend those periods to save money. However, IT experts...
Healthcare organizations rely on complex clinical and operational workflows to support patient care and ongoing operations. These workflows primarily involve systems of record, such as the electronic health record, customer relationship management and enterprise resource planning systems.
IT leaders are tasked with balancing the introduction of new technologies while optimizing these existing investments. Both are crucial if healthcare organizations want...
Clinician burnout, rising costs of care and patient demands for increasingly personalized and on-demand services are leading healthcare organizations to seek ways to improve clinical efficiency and patient experiences. Generative artificial intelligence tools provide organizations with the opportunity to do just that.
The healthcare industry is taking steps to adopt generative AI tools, with many opting to start with use...
The healthcare industry is responsible for 8.5% of greenhouse gas emissions nationwide, according to the Department of Health and Human Services, and groups including the National Institutes of Health emphasize that the effects of climate change can negatively impact human health. To combat this, healthcare organizations are increasingly adopting sustainability initiatives aimed at reducing their carbon footprint.
Experts say IT...
Though hospitals and healthcare organizations aren’t necessarily seeing more patients, the amount of data from enterprise imaging departments has exponentially increased.
Hospitals produce 50 petabytes of data per year, according to the World Economic Forum and the amount of healthcare data will continue to grow: The compound annual growth rate for healthcare data by 2025 will be 36%. According to Forbes,...
As applications and devices become part of a complex network, healthcare organizations are turning to tools that can offer visibility into their performance with patient outcomes on the line.
Observability tools allow organizations to study and analyze a system’s internal state based on external inputs or behavior. A full stack of observability technology tools includes both the cloud and the...
An innovative concept that started in urban centers is making its way into the heart of rural America: hospital-at-home care. The idea stemmed from the realization that patients in rural areas often face significant barriers to accessing treatment. Hospital at home bridges the access gap by offering high-quality care at the patient’s home or at a senior care location....
Healthcare organizations know the stresses of cybersecurity all too well. Often, their teams are stretched thin, and they may struggle to keep up with the emerging threats that seem to crop up daily.
Those feelings exist across industries, a 2024 CDW research study has found, with common themes around budgetary limitations and insufficient user training.
“There is a really powerful message...
